How we work
Our process is structured to ensure efficient and timely workforce availability.
Manpower deployment process
- Client Requirement
- Manpower Planning
- Candidate/Worker Selection
- Documentation
- Deployment
- Attendance Monitoring
- Performance Monitoring
- Replacement/Additional Manpower
- Monthly Reconciliation
We coordinate closely with the client's authorized representative throughout the process.
Workforce management and documentation
Our objective is to minimize workforce-related operational issues and provide smooth manpower coordination.
Workforce management
We maintain appropriate workforce records and coordinate with deployed personnel regarding:
- Attendance
- Shift allocation
- Worker deployment
- Leave and absenteeism
- Replacement manpower
- Worker discipline
- Performance feedback
- Wage-related administration
- Statutory documentation
- Client instructions
Documentation
We maintain appropriate documentation relating to manpower deployment and contract administration, as applicable. Documents may include:
- Worker identification details
- Attendance records
- Wage/payment records
- Statutory records
- Deployment records
- Client-approved attendance
- Invoices
- Material reconciliation records, where applicable
- Incident/complaint records
- Contract and work-order documents
Grievance and issue management
We maintain communication channels for addressing workforce and client-related concerns.
Issues may include:
- Attendance discrepancies
- Worker absenteeism
- Workplace discipline
- Wage-related queries
- Safety concerns
- Performance concerns
- Manpower shortages
- Client complaints
We aim to investigate and resolve issues through proper communication and documentation.
Safety, discipline and our commitment
Safety & discipline
We promote workplace safety, discipline, punctuality, responsible behaviour, and compliance with applicable site and client requirements. Workers are expected to follow the safety and operational procedures applicable to their assigned workplace.
Client commitment
Our objective is to provide dependable manpower and responsive service while maintaining professional communication with clients.
We focus on understanding client requirements, fulfilling agreed contractual responsibilities, resolving manpower-related issues promptly, and maintaining long-term business relationships.
Commercial and contractual terms
Manpower services will be provided based on mutually agreed terms.
- Scope of Work
- Manpower Requirement
- Labour Rates
- Working Hours
- Overtime Terms
- Attendance & Billing Procedure
- Payment Terms
- Statutory/Compliance Responsibilities
- Material/Asset Responsibility, where applicable
- Contract Period
- Replacement Terms
- Termination Conditions
Detailed terms and conditions will be incorporated into the applicable work order or service agreement.